Post Office changed language on Horizon ‘bugs’, inquiry hears

Two documents are shown side-by-side on the screen, which set out an update on the response to the draft of an interim report.

One draft shows “two options” – a “reactive approach” versus a “pro-active approach”, and also touches on paying out compensation.

Details from the document say: “If we are found to be in the wrong these claims could be considerable.”

It sets out examples of “criminal cases, loss of business, home and marriage breakdowns and ill health”.

Crichton says it had been her intention to attend the board meeting but she was not invited, so did not give any thoughts.

“I wanted to flag there were options for the board to consider, rather than verbally, from my memory,” she says.


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